AFTERCARE · CARE GUIDES FOR ALL FOUR BRANDS
How to look after your hearing aids
Official care guides for every brand we fit — Signia, Phonak, Oticon and Widex. Five minutes a week keeps them sounding the way they did on fitting day. Something not right? See our troubleshooting guide.
THE BASICS — EVERY BRAND
Three habits that prevent most problems
Wipe nightly
A soft, dry cloth over the whole aid each night — never water, wipes or cleaning fluids. Store overnight in the charger or a dry, open case.
Brush the openings
Use the little brush from your care kit on microphone inlets and sound outlets — debris here is the number-one cause of “weak” sound.
Change wax guards monthly
Every brand uses a small wax filter that clogs silently. Change it monthly — or the moment sound goes dull. We show you how at fitting, and the videos below refresh your memory.
SIGNIA
Caring for your Signia hearing aids
Official Signia guides — filmed on the Pure Charge&Go, and near-identical for Styletto, Silk and Insio.
How to charge your hearing aids
How to charge your charging unit
How to insert a RIC hearing aid
How to remove a RIC hearing aid
How to replace an eartip
How to replace a RIC receiver
How to recharge on the go
How to replace click sleeves
PHONAK
Caring for your Phonak hearing aids
Official Phonak guides for Audéo (Sphere and Slim follow the same steps) and the custom Virto.
Clean your Audéo hearing aid
How to clean a RIC hearing aid
Clean your Phonak charger
How to change EasyGuard domes
Clean your Virto R Infinio and its charger
OTICON
Caring for your Oticon hearing aids
Oticon’s official care advice for Real, Zircon, Zeal, Own and Xceed, summarised — with their full video library one click away.
Daily
Wipe with a soft, dry cloth and brush the microphone inlets. Never wash or immerse the aids — and keep charger pads clean with a dry cloth.
Monthly
Replace the ProWax filter at least once a month, or whenever sound goes dull. Replace domes and earpieces monthly too, or if clogged with wax.
Watch the official videos
Oticon hosts step-by-step videos for your exact model on their support site. Open Oticon’s care & cleaning guides.
WIDEX
Caring for your Widex hearing aids
Widex’s official care advice for your Allure, summarised — with model-specific guides on their support site.
Daily
Wipe with a soft, dry cloth. Use the brush and tool from your care kit around the sound outlet, microphone openings and vent.
Monthly
Change the wax guard when sound dulls — your Allure uses simple click-in guards, and we will show you the knack at any appointment.
Watch the official guides
Widex publishes short how-to guides for each model. Open Widex support.
RATHER WE JUST DID IT?
Deep cleans are included in your aftercare
Every hearing aid we fit comes with 4 years of unlimited aftercare — professional cleaning, new wax guards and domes, adjustments and repairs at any of our four clinics. If in doubt, bring them in.
Wimbledon
Teddington
Wallington
AddiscombeNot sounding right?
Check the troubleshooting guide — or book a free aftercare appointment.